RETURNS & REFUNDS
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (including hang tag and hygiene stickers).
HOW DO I CREATE A RETURN?
Email us at email@example.com with your order number to initiate the process.
ARE RETURNS FREE?
The shipping cost of returning an item for an exchange are not covered or reimbursed by Infinity Eco.
I ORDERED SOMETHING AND NOW ITS ON SALE, WILL YOU MATCH THE NEW PRICE?
Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.
WHAT IF I RECEIVE A DAMAGED ITEM?
Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us at firstname.lastname@example.org as soon as possible so we can start the exchange process.
Infinity Eco will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.
Our strappy designs can all be sized up one more size due to their adjustable design.
Our sizing is on the smaller side (except the velvets because the garment is more stretchy) and our cuts quite cheeky, so if you're in between sizes, we suggest going up a size. Please also keep in mind, this size chart is only to be used as a guide.
If you have any further questions, please email us at email@example.com so we can make sure you have the perfect fitting swimwear.
Our size guide is what we recommend our swimwear would fit, not the actual measurements of the product.
|AU / UK||8||10||12||14||16||18|
|EU / JPN / HK||32 - 34||34 - 36||36 - 38||38 - 40||40 - 42||42 - 46|
|LENGTH (CM) (shoulder to crotch)||66||67,5||69||70,5||72||73,5|
|LENGTH (INCH) (shoulder to crotch)||26||26,2||27,2||27,8||28,3||28,9|
All of our Swimwear is made using ECONYL®.
ECONYL® is a regenerated nylon fibre, manufactured from synthetic post-consumer waste materials such as abandoned fishing nets, industrial plastic and fabric waste, that otherwise would have landed in landfills or remained in the ocean. Those materials are recycled and regenerated into a new nylon yarn.
Regular nylon is made from non-renewable petroleum oil which is a significant contributor to global warming. By choosing regenerated nylon instead of new nylon, Infinity Eco is making a conscious choice towards a more sustainable future and help our community to make one too.
The positive impacts of using ECONYL® are not just limited to the revolutionary process of waste regeneration and the protection of our environment but also the impact of removing possible risks that are responsible and cause injury or death to marine animals from our oceans.
- Comes in a handy reusable, cotton fabric Infinity Eco carry pouch
- 1$ goes to charity of your order, Role Foundation
- 1 tree will be planted per order